Refund policy
Cancellation Policy:
If you wish to cancel your order, we shall provide you with an option to replace the ordered product with another product. In no manner shall we provide any refund of the ordered product.
In the case where your order gets cancelled from our end for some reason, we shall notify you about the same. We will also take all efforts to refund the amount paid by yourself to your original payment method within 2 working days.
We have a 2-day exchange policy, which means you have 2 days after receiving your item to request an exchange.
To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at sales@akarsaka.com within 2 days of delivery. The customer will be issued a replacement as per preference once the returned goods are received and verified by us.
Return & Exchange Policy:
Shipping charges are not refundable.
The brand has put the utmost effort in showcasing the products as realistic as possible with the colour, appearance etc. Please note that the colour of the jewellery might slightly vary in person, any return/ exchange on these criteria will not be accepted.
We at Akarsaka/Noori Sterlings believe in providing fair trade to our artisans and hence selected products shall not be eligible for returns.
We shall accept return and/or exchange of product only if the same is damaged in transit and is notified to us within 24 hours of receiving the product. Additionally, customers are requested to do an unboxing video once the product has been received, that helps us to confirm in case if the product has been damaged in transit. In such an event, please write to us sales@akarsaka.com with your order number, registered email address and attach the images of the product received. Our team will get in touch with you for further process of exchange/return.
Upon receiving the product our team will analyse if the product purchased is eligible for return. If we qualify the product as an eligible product, we shall choose to either ship or pick or arrange a reverse pickup of the product. Please make sure that the original packing is intact when the product is picked up.
Once the refund has been accepted, we shall process for the refund amount. You will be to pick if you would like store credit or payment, in case of payment, the amount shall be credited as per the original payment method.
Products purchased during the sale or by using discount coupons are non-refundable.
All exchanges and returns will be processed within a week time, for further enquiries, please get in touch with us on sales@akarsaka.com
The customer agrees not to dispute the decision made by Akarsaka/Noori Sterlings and accept our decision regarding the cancellation.